IT SUPPORT SPECIALIST
Company: FMT Consultants
Location: Carlsbad
Posted on: October 27, 2024
Job Description:
Summary:
The IT Support Specialist will utilize best practices and
methodologies to provide system support across the Microsoft Stack
for both our internal teams and external clients, with a heavy
focus on Microsoft 365 Cloud Services. Responsibilities include
assisting in triaging inbound requests via a ticketing system and
to provide desktop and system administrative support to both our
internal teams and external clients.
Primary Responsibilities:
- Interact with FMT's service desk system and FMT's clients to
properly assign, prioritize, troubleshoot, resolve, and update
tickets and knowledge base articles.
- Provide end-user desktop support, including setup & resolving
hardware issues, managing software updates, troubleshooting
network/RDS connections, user security & password resets.
- Administer employee on-boarding & off-boarding procedures for
IT systems & hardware.
- Administer & monitor FMT's physical security, including
security system & key fob access.
- Provide technical support for FMT's internal & conference
meeting setup, monitoring & break-down.
- Provide support of Microsoft technologies, focusing on Office
365 and Azure environments.
- Provide support & error resolution for online application &
tool connection issues.
- Possess knowledge & understanding of stopping/restarting
various automated services.
- Assist clients with infrastructure solutions, including
servers, switches, storage area networks, Hyper-V clusters, and
firewalls.
- Research, recommend and adhere to improvements in
infrastructure and software installation standards; strive for
optimal design and follow processes and procedures within the
team.
- Produce detailed documentation of processes and
resolutions.
- Provide technical training to client administrators and
end-users.
- Collaborate daily with teammates to provide excellent & quick
support to our clients from an IT perspective.
- Write knowledgebase articles, blogs, and other content to
contribute to FMT's marketing efforts.
- Pass Microsoft certifications for Office 365 and Azure.
- Ability to work both on site and remotely to support
clients.
- Other duties as assigned Qualifications:
- 2+ years in help desk, systems administration, or technical IT
support role.
- Computer literacy required, including advanced Microsoft
applications (i.e., Excel, Word, PPT, etc.)
- Solid understanding of the following technologies: Office 365,
Azure, Windows Microsoft Server and Desktop OS's.
- Understanding of other technologies including SQL, Hyper-V,
VMware, VPNs, Remote Desktop Services, IIS, SharePoint, Citrix,
server hardware, and IP networking.
- Consulting experience preferred.
- Experience in an end-user support environment preferred.
Knowledge Skills and Abilities:
- Strong attention to detail and written/verbal communication
skills
- Ability to define, create, and complete a technical task
without a great deal of guidance.
- Ability to resolve support tickets efficiently, both remotely
and by travelling on-site to a client.
- Heightened sense of urgency and deadline driven
- Proficiency or ability to quickly to gain proficiency with HRIS
and/or ATS programs
- Proven ability to multi-task, set project priorities, establish
department/discipline goals and objectives for self
- Positive attitude, self-motivated and eager to succeed Physical
Requirements:
Essential functions of this job require the following minimal
physical demands. Reasonable accommodations may be made to enable
the individuals with disabilities to perform the essential
functions.
- Required to sit, talk or hear; frequently required to use hands
to finger, handle, or feel; and occasionally required to stand,
walk, reach with hands and arms, stoop, kneel, crouch, or crawl.
- Vision and depth perception suitable for use of utilizing a
computer, printer, phone, and keyboard.
- Manual dexterity suitable for use of utilizing a computer
- Sufficient personal mobility and physical reflexes which
permits the employee to work in an office setting
- Ability to walk and/or climb 5% of the time comfortably, with
or without reasonable accommodation.
- Ability to sit at a computer for 90% of the time comfortably,
with or without reasonable accommodation
- Light to moderate lifting Working Conditions: The work
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.
- Must be comfortable working in an office environment to include
moderate noise levels
- The working area is primarily in an open office setting with
reasonable lighting and controlled temperatures
* FMT Consultants utilizes a hiring philosophy of evaluating
candidates for multiple levels for each role based on experience
and skills, and in association our salary bands reflect this
consideration. Compensation for this role is $ 65K -75K.
Keywords: FMT Consultants, El Cajon , IT SUPPORT SPECIALIST, Other , Carlsbad, California
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