COMMUNITY ASSISTANT - PLAZA VERDE LL
Company: American Campus Communities
Location: Irvine
Posted on: October 17, 2024
Job Description:
Community Assistant - Plaza Verde ll
Application Deadline: 1 November 2024
Department: Property CA/RA
Employment Type: Fixed Term - Part Time
Location: Plaza Verde Phase II - Irvine, CA
Description
The Community Assistant (CA)/Resident Assistant (RA), helps offer
current residents and parents a dynamic and academically-conducive
living experience through excellent customer service and dedication
to American Campus Communities (ACC) Basic Operating Standards and
Systems (BOSS). A degree or certificate program must be in progress
from an accredited college or university while in this
position.
Critical Duties:
- Understand, support, and abide by all American Campus
Communities policies and procedures while providing unparalleled
customer service and respect for residents.
- As directed by management, conduct and participate in all
functions related to filling and/or leasing bed spaces within the
community as directed. This may include, but is not limited to,
making appointments, generating new leads, social media
initiatives, conducting tours and closing sales, maintaining show
rooms, and completing any required and/or necessary prospect
follow-up in a timely and accurate manner.
- Work a structured administrative shift each week as determined
by your supervisor which may include evenings, weekdays, weekends,
and/or holidays through one or more areas in the office, leasing or
business center.
- Work assigned Community Assistant On-Call shifts, which may
include, weekdays, weekends, and/or holidays. These shifts may take
place at any point during the day, evening, and/or overnight and
are a required part of the Community Assistant position.
- Participate fully in the preparation and administration of
Turn, Move-In, and Move-Out. Essential Duties: (other duties may be
assigned)
Basic Operating Standards and Systems (Clean):
- Come to work in appropriate attire as outlined by ACC standards
and the General Manager.
- At all times, assist in keeping the community clean by
surveying common areas regularly for cleanliness, appearance, and
working order.
- At all times, immediately report any life safety hazard or
maintenance concern encountered on the property. Basic Operating
Standards and Systems (Community):
- Become acquainted with residents living at the property while
serving as a resource for both residents and parents concerning the
property, the local University and/or College, and greater
community.
- Plan, attend, document and evaluate community wide social,
recreational, and educational events.
- Enthusiastically participate in and promote ACC programming and
initiatives.
- Understand, support, and abide by all American Campus
Communities policies and procedures while providing unparalleled
customer service and respect for residents.
- Respond to and document behaviors of residents that violate the
law or the ACC lease agreement and take appropriate action to stop
the behavior.
- Understand, communicate, and enforce community safety,
emergency, and fire evacuation policies and procedures, providing
emergency response and referral services and resources.
- Encourage the respect and appreciation of individual
differences.
- Mediate conflict and help residents to create a respectful
living community.
- Serve on one (or more, where appropriate) CA Committees (if
applicable).
- Contribute to the community newsletter, as requested by
property management.
- Become acquainted with and available to each student in the
assigned area.
- Facilitate area meetings as required by management.
- Decorate assigned area with inclusive and welcoming material as
required by management.
- Encourage residents to attend and/or participate in community
and university sponsored events.
- Know the appropriate offices and resources for student
referrals. Basic Operating Standards and Systems (Customer
Service):
- Exhibit a welcoming and professional attitude at all times when
interacting with prospective residents and parents, and current
residents and parents.
- Appropriately act as a resource for all customers when
confronted with a customer service concern.
- Be familiar with the general maintenance policies and
procedures and be available to assist in after-hours maintenance
emergencies.
- Support the affiliated university's academic initiatives and
priorities by completing additional projects, programming, or
resident interventions as assigned by management (if applicable).
Perform Administrative Tasks:
- Work a structured administrative shift at the reception/leasing
office each week, as determined by your supervisor.
- Work assigned Community/Resident Assistant On-Call shifts,
which may include weekdays, weekends, and/or holidays.
- Complete room/apartment inventories, key checks, and common
area inventories, as assigned.
- Complete and submit required reports.
- Distribute materials and messages from or approved by the GM by
the assigned completion date and time.
- Facilitate the administration of the Community Service
Survey.
- Accurately conduct student census as needed or requested.
Leasing & Marketing:
- Give leasing tours, answer leasing phone calls and process
online inquiries.
- Fully and accurately complete a guest card for each prospective
resident contact, whether by phone or in person.
- Enter prospective resident information into the Salesforce
leasing management systems in a timely and accurate manner, if
applicable.
- Conduct all functions necessary to lease the property,
including making appointments, generating new leads, conducting
tours, maintaining show rooms, and completing any required prospect
follow-up.
- Participate in orientation marketing, housing fairs, open
houses, social media initiatives and other community events.
- Assist with the implementation of renewal marketing campaign
elements, including renewal events.
- Assist with the implementation of guerilla and on-campus
marketing efforts.
- Project a favorable image of the community to achieve property
objectives, public recognition, and a positive reputation within
the local community.
- Planning and executing social media strategies, creating, and
publishing content to a variety of platforms, and interacting with
their resident communities and/or identified target audiences.
Turn:
- Available to work as scheduled/needed during Turn, Move-In, and
Move-Out. This schedule may consist of multiple days in a row
and/or extended hours.
- Participate fully in the preparation and administration of
Turn, Move-In, and Move-Out.
- Participate in the make-ready of units to include, but not
limited to, removing trash, assisting in identifying/documenting
damages, assisting as directed in cleaning, painting,
assembling/moving furniture, small repairs such as lightbulb
replacement, caulking, etc.
- Participate in the maintenance of the grounds, clubhouse,
office, and other common areas such as hallways/breezeways,
elevators, etc. This may include, but is not limited to, picking up
trash, assisting as directed in cleaning, painting, basic
landscaping, etc.
- As directed/assigned, escort vendors throughout the community
the necessary location and stay with them until the project is
finished or otherwise directed. Be a Team Player:
- Place a high priority on availability for CA scheduling when
considering other extracurricular opportunities.
- Model and encourage a positive attitude among staff.
- Participate in all staff training and orientations.
- Attend, and constructively contribute to, all weekly staff
meetings and any special/emergency meetings.
- Participate in recruitment, selection, and training of all new
staff members as requested by property management.
- Maintain a professional attitude and manner in work
relationships. American Campus Communities Culture Commitments
- Our people are devoted to a culture of inclusion, diversity,
and equality in the workplace and our communities. We are committed
to intentionally executing an evolving set of goals specific to
inclusion, diversity, and accountability, driven by empathetic
leadership, and embraced by all.
- The core of American Campus culture involves everyone being
fully invested in everything that we do down to picking up the
smallest piece of trash. No matter their position or duration at
any given property, everyone picks up trash because we take pride
in our community.
- Serve as an American Campus representative and liaison in all
interactions.
- Certain activities involved in this position may be
photographed and/or video and audio recorded for quality control
and/or training purposes. Compliance with the Photo, Video and
Voice Recording Policy is a condition of employment. Education &
Expectations
Education/Experience:
- Graduate, Bachelor's, or Associates degree or diploma in
progress from an accredited college or university.
- Maintain a minimum GPA and class load as determined by the
property management guidelines. Scheduling:
- Available to work regularly assigned office and on-call shifts
- weekdays and weekends based on academic schedule
availability.
- Periodically work events that may occur in the evenings and/or
on weekends.
Keywords: American Campus Communities, El Cajon , COMMUNITY ASSISTANT - PLAZA VERDE LL, Other , Irvine, California
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