AUTO SERVICE ADVISOR
Company: Ramona Tire & Service Centers
Location: San Clemente
Posted on: October 17, 2024
Job Description:
Overview: Ramona Tire & Service Centers have been serving
Southern California for over 45 years with honesty and integrity.
Drive over to one of our 17 convenient locations for professional
automotive service and new tires at reasonable prices. Experience
the difference our shops make the next time you need automotive
services. Our mission is to provide the highest quality customer
service available anywhere. -The Sales/Service Advisor is
responsible for selling and promoting all products and services
offered by Ramona Tire while following the company's store
standards and expectations. -COMPENSATION: VARIES FROM
$72,000-$87,000/YR DEPENDING ON EXPERIENCEPrincipal Duties and
Responsibilities: -
Promptly greet customers in a
professional and courteous manner both in person and on the
telephone using the Company's standardized customer service
techniques.Listen to and thoroughly document customer's concerns;
inspect vehicle and refer to service history to accurately identify
and verify customer's service needs.Recommend services according to
appropriate level of knowledge. Clearly communicate any additional
recommendations from the Automotive Technician to the customer so
that they can make an informed decision. Properly document all
recommendations in customer file.Promote the sales of appropriate
services, parts, and accessories by demonstrating an understanding
of the product and associated service requirements.Provide
customers with an accurate quote that includes cost and time of
completion for the services approved by the customer. Provide
customers with updates throughout the day on the status of their
services.Follow proper procedures when cashing out a customer's
ticket to include a review of the completed multi-point inspection
and explanation of applicable warranties.Conduct post repair and
declined services follow up phone calls to ensure customer
satisfaction for all individual customers.Track all new returns,
core returns and warranty parts for individual customers.Other
duties as assigned. -Employee Benefits:
Competitive Bi-Weekly PayTuition
ReimbursementPaid Vacation and Sick Time6 Paid HolidaysMedical,
Dental and Vision Insurance (Effective 1st of the Month after
Hire)Life Insurance (Company paid)401(k) Retirement Savings Plan
with Company MatchDiscounted Services on Personal and Immediate
Family VehiclesOpportunity for Advancement!Qualifications:
Prior experience as a Service Advisor
is helpful, but not required.Professional appearance and proven
ability to work in a process driven environment.Possess valid
driver's license or obtain a valid driver's license within 30 days
of hire date.Ability to work Mondays - Saturdays.Sun Auto Tire &
Service provides equal employment opportunities to all employees
and applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state, or local
laws.
Keywords: Ramona Tire & Service Centers, El Cajon , AUTO SERVICE ADVISOR, Other , San Clemente, California
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