Program Manager
Company: Computacenter AG & Co. oHG
Location: Irvine
Posted on: October 10, 2024
Job Description:
Program Manager About the role The Program Manager (PM) is the
main touch point and first escalation path for large customer
engagements. The role is focused on overall account management
including responsibility for all activities and resources on
specific named Enterprise Services accounts. The PM is responsible
for managing the Enterprise Services Project Manager(s), Project
Engineer(s) and Project Coordinator(s); providing operational
oversight between the Engineering and Sales teams during project
planning, technology staging, installation and closure;
facilitating the sale of Professional Services by properly managing
client expectations; providing direction to the organization on
continuous improvement to increase customer satisfaction and
quality of service; and holding the organization accountable to
agree upon processes. The PM must have exceptional communication
skills and business acumen. What you'll do
- Partners with business leaders to deliver services that support
company objectives and that are consistent with Winning Together
values.
- Focus the team on the tasks at hand or the internal and
external customer requirements.
- Coordinates with internal and external customers, as
necessary.
- Acts as primary touch point for customer.
- Familiarizes the team with the customer needs, specifications,
design targets, the development process, design standards,
techniques and tools to support task performance.
- Assures that the team addresses all relevant issues within the
specifications/various standards.
- Provides necessary business information.
- Serves as meeting manager or chairman.
- Initiates sub-groups or sub-teams as appropriate to resolve
issues and perform tasks in parallel.
- Ensures deliverables are prepared to satisfy the project
requirements, cost and schedule.
- Helps keep the team focused and on track.
- Coordinate team logistics.
- Works with functional managers and the team sponsor to obtain
necessary resources to support the team's requirements.
- Obtains/coordinates space, furniture, equipment, and
communication lines for team members.
- Establishes meeting times, places and agendas.
- Coordinates the review, presentation and release of project
documentation.
- Coordinates meetings with the account team, customer team,
project manager and functional management to discuss project
impediments, needed resources or issues/delays in completing
project tasks.
- Communicate team status, task accomplishment, and
direction.
- Provides status reporting of team activities against the
program plan or schedule.
- Keeps the practice managers informed of task accomplishment,
issues and status.
- Serves as a focal point to communicate and resolve interface
and integration issues with other teams. Escalates issues which
cannot be resolved by the team.
- Provides guidance to the team based on management
direction.
- Embrace and support Computacenter's mission and core values.
What you have
- 5-10 years experience managing teams in the delivery of
engineering services within the IT, datacenter or networking
industry or similar experience.
- Large Professional Services firm experience preferred.
- Legally eligible to work in the United States.
- Must provide strong leadership including vision and
promoting/leading change.
- Strong interpersonal and communication skills (both verbal and
written).
- Professional self-starter, with ability to work collaboratively
with others.
- Ability to collaborate with technical Engineers and sales
Account Executives effortlessly.
- Ability to work with a cross-functional team that includes all
levels of the organization.
- Project a professional image and strong business acumen during
customer interactions.
- Familiarity with the technical concepts, terms and practices
used in the assessment and implementation of Practice products and
services.
- Excellent computer skills including Microsoft Office.
Familiarity with Microsoft Project and other Project Management
tools preferred.
- Ability to create and maintain processes and ensure they are
followed.
- Some travel required (up to 50%). What you can expect There's
so much more to enjoy about being at Computacenter than just having
a rewarding career. In addition to offering competitive
compensation plans and long-term career opportunities, we provide
an attractive mix of benefit plans to contribute to your good
health, future financial security, and peace of mind. About us
Computacenter is a leading independent technology partner, trusted
by large corporate and public sector organizations. We help our
world-renowned customers to source, transform, and manage their IT
infrastructure to deliver digital transformation, enabling users
and their business. We're a public company quoted on the London
FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the
US, we support some of the country's best-known businesses with
regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano,
TX; and New York City; and Integration Centers in Silicon Valley
and Atlanta. www.computacenter.com/us
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Keywords: Computacenter AG & Co. oHG, El Cajon , Program Manager, Executive , Irvine, California
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